Shipping policy
Shipping Information
We carefully pack and ship every DEARBILL order from Australia.
Order Processing
Ready-to-ship orders are processed within 1-3 business days, excluding weekends and public holidays.
Pre-order items will be dispatched once they are available and ready to ship. Please refer to the individual product page for the latest dispatch information.
Once your order has been dispatched, you'll receive a confirmation email with tracking details.
Delivery times may vary depending on your location and the shipping provider.
Australia
Standard Shipping
Orders under $180: $12
Orders over $180: FREE
Estimated delivery: 5-8 business days
Express Shipping
Flat rate: $16
Estimated delivery: 1-4 business days
Express delivery timeframes are estimates and may vary depending on your location, the shipping provider and any delays during transit.
Please ensure your shipping details are correct when placing your order. Once your order has been dispatched, you can use your tracking link to follow its progress.
We ship with Australia Post. Delivery times may vary slightly during peak periods or public holidays.
International
We ship internationally to selected destinations worldwide, wherever shipping services are available.
Order Processing
Ready-to-ship orders are processed within 1-3 business days, excluding weekends and public holidays.
Pre-order items will be dispatched once they are available and ready to ship. Please refer to the individual product page for the latest dispatch information.
Once your order has been dispatched, you'll receive a confirmation email with tracking details.
International Shipping
Flat rate: $40
Estimated delivery: 6-18 business days
Delivery estimates are a guide only and may vary depending on the destination, customs clearance and local delivery conditions. Available services and delivery timeframes may differ by country.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless these charges are collected at checkout, any applicable duties, taxes or customs fees are the responsibility of the customer. These charges are determined by the destination country's authorities and are outside of our control.
We recommend checking your local customs requirements before placing an order.
Tracking and Delivery
Tracking details will be provided by email once your order has been dispatched.
Please ensure your shipping address and contact details are correct when placing your order. We cannot guarantee delivery dates, as delays may occur due to customs processing, local postal services or circumstances outside of our control.
If your parcel is delayed or appears to be missing, please contact us at contact@dearbill.com.au with your order number so we can assist.
Pre-Orders
If your order includes a pre-order item, your entire order will ship together once the pre-order item is available and ready to dispatch.
Estimated dispatch dates are listed on each product page.
If you’d prefer your in-stock items to arrive sooner, we recommend placing separate orders.
Tracking
Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery.
Delivery Notes
Please double-check your shipping address before completing your order.
If an incorrect or incomplete address is provided, delivery may be delayed or your parcel may be returned to us. If you notice an error after placing your order, please contact us as soon as possible.
If your parcel is marked as delivered but you haven’t received it, please contact the shipping carrier for further information. If your parcel is still missing, please email us at contact@dearbill.com.au with your order number so we can assist.
Questions
If you have any questions about shipping or your order, please contact us at contact@dearbill.com.au. We’re always happy to help.