CONTACT
We’re here to help.
Whether you have a question about sizing, your order or finding the right piece, we'd love to hear from you. Below you'll find our customer service details and the best ways to get in touch.
Customer Care
Email: contact@dearbill.com.au
Monday – Saturday
9:00am – 6:00pm ACDT
(excluding public holidays)
We aim to respond within 1–2 business days.
DM us anytime at @dearbillswim
We’re often quickest to respond to sizing and styling questions here.
For sizing advice, please include the style you’re interested in and your usual size and measurements so we can provide you the best recommendation.
Contact Message Form
Prefer to message us here? Fill out the contact form below and we’ll be in touch shortly.
You can also start a conversation using the chat icon on your screen.
Orders & Pre-Orders
For all order-related enquiries, please include your order number so we can assist you promptly.
Pre-Orders:
Some of our pieces are available for pre-order, while others are ready to ship.
Our collections are produced in considered quantities, with a focus on quality and thoughtful production.
Pre-ordering allows you to secure your preferred piece ahead of its release. Please refer to the individual product page for the latest dispatch information.
Once your order has been dispatched, you'll receive a confirmation email with tracking details.
If you’re shopping for a specific date or need help selecting a size, we recommend contacting us before placing your order.
Shipping
All orders are shipped from Australia.
In-stock orders are dispatched within 2–3 business days.
Pre-order items will be dispatched once they arrive and are ready to ship.
Once your order has dispatched, you'll receive a confirmation email with tracking details.
Delivery times may vary depending on your location and carrier delays.
For more information, please refer to the Shipping Policy.
Returns & Exchanges
We want you to love your pieces.
If something isn’t quite right, we accept change-of-mind returns or exchanges on full-priced items within 14 days of delivery, provided items are unworn, unwashed, and in original condition, packaging and hygiene liners intact.
For hygiene reasons, swimwear must be tried on over underwear.
To request a return or exchange, please email us with your order number and we’ll guide you through the process.
Please note:
• Sale items are not eligible for change-of-mind returns or exchanges.
• Original shipping costs are non-refundable for change-of-mind returns.
For more information, please refer to the Returns & Exchanges Policy.
Faulty or Damaged Items
If your item arrives faulty, damaged or incorrect, please contact us at [contact@dearbill.com.au] with your order number, description of the issue and photos where possible. We'll work with you to resolve the matter in accordance with your rights under Australian Consumer Law.
For more information, please refer to the Returns & Exchanges Policy.
Thank you for being a part of DEARBILL.
With love,
DEARBILL x